Frequently Asked Questions (FAQ)
Here, you’ll find answers to some of the most common questions about our products and services. If you don’t see what you’re looking for, feel free to reach out to us!
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Can I modify or cancel my order after it’s placed?
If you wish to modify or cancel your order, please contact our customer support as soon as possible. We cannot guarantee changes once the order is in processing.
How can I track my order?
After your order is shipped, you will receive an email with a tracking number. You can use this number to monitor your delivery status.
What is your return policy?
You can return items within2 daysof receipt, provided they are in their original packaging and condition. The customer is responsible for return shipping costs.
How do I initiate a return?
To initiate a return, contact our customer service at info@travellingpillow.com within2 daysof receiving your order for return instructions.
What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, contact us immediately at info@travellingpillow.com with your order number, and we will assist you with the return process.
How long does it take to process a refund?
Refunds are processed within5-10 business days after we receive your returned item.
Can I exchange items instead of returning them?
Currently, we do not offer exchanges. Please return the original item and place a new order if needed. You will be responsible for the return charges.
What if I have additional questions not covered here?
For any further questions, feel free to contact us at info@travellingpillow.com.
Please get in touch with us if you can't find the answer in the FAQ section above.